Shipping policy

Shipping Policy

Thank you for shopping with us. Below you’ll find details about how we process, ship, and deliver orders.

Order Processing

Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays are processed on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Shipping Locations

We ship from our EU and US warehouse network, depending on product availability and the delivery destination. This helps us keep delivery times as fast and reliable as possible.

Delivery Times

Estimated delivery times vary by destination and carrier. In most cases:

  • Domestic and regional orders: 2-5 business days
  • International orders: 5-10 business days

Please note that delivery times are estimates and may be affected by customs processing, carrier delays, weather conditions, or peak shipping periods.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order.

Free shipping is available on eligible orders over $50. Shipping rates for orders below this threshold are calculated at checkout.

Tracking

Once your order ships, you will receive a tracking number by email. Please allow up to 24-48 hours for tracking updates to appear.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other local charges may apply depending on your country’s regulations. These charges are the responsibility of the customer unless otherwise stated at checkout.

Delivery Issues

Please make sure your shipping address is correct before completing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

If your package is delayed, lost, or arrives damaged, contact us and we will help you work with the carrier to resolve the issue.

Contact

If you have any questions about shipping, delivery times, or your order status, please contact us through our contact page or customer support email.